Interlude Privacy Policy
Last Updated: 28/11/25
Welcome to www.interludeshop.co.uk! As the Data Controller, we want to assure you that we value your privacy and are committed to protecting your personal data.
This policy explains how and why we use your personal data, and outlines your rights under UK data protection laws.
TL;DR
- Why we collect data: To process orders, improve the site, and offer a better service.
- How we use it: To fulfil orders, communicate with you, prevent fraud, and (if you opt in) send marketing.
- Payments: We don't store or process your full payment details — secure third-party providers (Stripe, Google Pay, Apple Pay, PayPal and Clearpay) handle them.
- Cookies & tracking: Used for measuring performance, tracking marketing success, and (if you opt in) ads on socials.
- Data retention: We only keep your info as long as needed.
Privacy Policy in Full
Information We Collect and Process
We collect and process the following information when you choose to share it with us through the Site:
Personal and Contact Information
Name, email address, phone number, birthday, billing/delivery address, and payment method details.
Marketing and Communications Data
Your preferences in receiving marketing from us and your communication preferences.
Enquiries, Feedback, and Competitions
Messages regarding general enquiries or feedback. We also store competition entries.
When you visit the Site, we automatically collect certain data:
Device Information
IP address, browser type/version, time-zone, plug-ins, OS, platform, and similar technical data.
Site Usage
How you interact with our site, what referred you, and what pages you visit.
How We Collect Your Data
Direct Interactions
You may provide data when filling out forms, creating an account, subscribing to marketing, entering competitions, or contacting us.
Automated Technologies
Data collected via cookies, log files, web beacons, tags, and pixels. See our Cookie Policy for more details.
We do not alter our data collection practices in response to browser Do Not Track signals.
Third Parties or Public Sources
Occasionally, we may receive data about you from trusted third parties or public sources. This could include:
- Service Providers: For example, if you use a delivery service, they might share delivery status or customer contact details to help ensure your order is delivered correctly.
- Public Sources: We might also obtain information about you from publicly available sources, such as social media platforms, where you have made certain details publicly accessible (like when you enter a competition or give feedback).
Rest assured, any data we receive from third parties is handled with care and in line with our privacy policy.
Third-Party Links
Our website may contain links to other websites that are not operated by us. When you click on these links, please be aware that we are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before sharing any personal information.
How We Use Your Data
We use your data to:
- Process and fulfil orders (including payment, shipping, and confirmation emails)
- Communicate with you
- Screen orders for fraud or risk
- Improve and optimise our Site experience
- Provide you with marketing (if you've opted in)
- Maintain internal records for accounting and reporting purposes.
Behavioural Advertising
We don't currently run ads on Google or Bing, but we do use the Meta (Facebook) Pixel on our site. If you accept marketing cookies and later visit Facebook or Instagram, you may see ads for Interlude based on your visit to our website.
This helps us understand which pages or products are popular, measure how well our marketing performs, and (if you've opted in) occasionally remind you about us while you're scrolling.
You can manage your ad preferences here:
For more detail on how cookies are used on our site, visit our Cookie Policy.
Disclosure of Your Data
We use trusted third-party services to help run our business and deliver a smooth experience. These providers may process some of your data, but only as needed and in line with our policies:
- Shopline: Our ecommerce platform, used to power our online store, host the website, and process orders securely.
- Stripe: Securely processes card payments on our behalf.
- Google Pay & Apple Pay: Process payments securely if you choose these wallet options.
- PayPal: Handles checkout, payment, fraud checks and transactions when selected.
- Clearpay: If you use Clearpay at checkout, they may carry out their own identity and affordability assessments.
- Google Analytics: For understanding how people use our site and improving performance.
- Meta (Facebook/Instagram): We use the Meta Pixel to help track website visits and measure the success of our marketing efforts. If you accept marketing cookies, this may result in seeing Interlude-related ads on Meta platforms.
For details on how long we retain your data, see our Data Retention Policy.
International Transfers
Some of the data we collect may be transferred to and processed outside of the UK - for example, by our e-commerce platform, analytics providers, payment processors, or email services. In such cases, we ensure that appropriate safeguards are in place to keep your personal data secure and treated in line with UK data protection standards.
Legal Basis for Processing Data
Under the UK GDPR, we rely on:
- Contractual Necessity: To fulfil your orders and provide services.
- Legitimate Interests: To improve services, prevent fraud, and secure the site.
- Legal Compliance: For tax and accounting obligations.
- Consent: For optional things like marketing emails (which you can opt out of).
Data Retention & Security
We only keep your personal data for as long as necessary - whether to fulfil your order, meet legal requirements, or resolve any issues. Once it's no longer needed, we make sure it's safely disposed of in line with our data retention practices.
While we have it, we take data protection seriously. We use appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, alteration, disclosure, or loss.
For more details on how long we retain specific types of data, please refer to our full Data Retention Policy.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete that data as soon as possible.
Your Rights Under UK GDPR
You have rights regarding your personal data. These include the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Erasure: Ask us to delete your data ('right to be forgotten').
- Restriction: Ask us to limit how we process your data.
- Objection: Object to certain types of data processing.
- Data Portability: Request your data in a portable format.
- Withdraw Consent: For example, to unsubscribe from marketing.
We aim to respond to all rights requests within one month. If your request is complex, we may extend this by up to two additional months (we'll let you know if so).
To make a request, email us at team@interludeshop.co.uk.
If you're unhappy, you can also contact the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
Give me some privacy!
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: team@interludeshop.co.uk
Postal Address: 203 West Street, Fareham, Hampshire, United Kingdom, PO16 0EN